Some are literal, others are internal. (By now, it should struck you that this might have got something to do with the title, hopefully.)
Europe is pretty fantastic, but not always awesome though.
Like the airport. TSK, TSK, TSK. In terms of looks and their officers rate of execution, TSK TSK TSK. Singapore, THUMPS UP for you!
On Working Hours. Workers welfare there seems excellent in comparison to SG. Shops average closing time is at 6pm. So yup, night movement over there is rather limited. Oh, by shops I mean malls and pharmacy, etc. That’s not all. Shops closes on SUNDAY. CLOSED. To be once again specific, shops includes mall, pharmacy and BOUTIQUE. Branded boutique. Tours with tight schedules will literally leave those desperate to shop to tears. Shopping over there is like WAR. Elaborate on later.
On Customer Service. Over in Europe it seems like their people have a world of time twisted around their fingers. From an Asian point of view, their movement and actions can only be explained by one possibility – someone hit a slow motion button on them. There is absolutely no sense of urgency in them, even when it comes to matters relating to their commission. To round their service in one word, I would say SNAIL-LIKE. And that totally adds up to the frustration you receive when you are on a shopping war against Europe. But this isn’t exclusive to the retail line. You’ll find similar problems in restaurants, which isn’t too big of a surprise cause common knowledge would have indicated that their long dinning hours might be attributed to slow service. But honestly, I would say that our (or my) imagination of their slowness is almost a flattery to their service. In reality, they work around four times slower than in my imagination. THAT SLOW.
Those two above were internal shouts. This one that I’m mentioning was an external one. On Racialism. It was just this one particular case that made me felt this way. To be fair, we were treated with lots of passion and we have certainly met locals (as in Europeans) over there that were extremely helpful and friendly (sometimes too friendly). I was in some part of Italy (erm, actually the one where you can find Michelangelo’s David statue) trying to enter a Canehl (I mixed the alphabets up) boutique when we were stopped by the doorman. There were certainly no signs of a queue (cause we were the only ones standing outside the shop) and the boutique looks empty enough to accept our entrance (meaning, there were staff available to serve). So in my deduction from the man’s expression and from my personal observation, it was deliberate. But just that alone didn’t make it necessary for me to act upon anything cause queueing is almost like a second nature to Singaporeans. However I have to stress, the tone from the doorman was certainly unpleasant. So what eventually made me did my literal shout? Well, there were four Europeans who came by shortly after we were stopped from entering and after a simple exchange of words (in Italian) to the doorman they were allowed in. Now, if that doesn’t qualify for fury, I don’t know what else does. So here’s what I shouted.
With eyes focused on Shan’s, I shouted ” WHAT?! HAVEN’T WE BEEN HERE FIRST?!”.
I made it sound like a question I was posing to SHAN but I was actually shouting right to the doorman, whom I totally managed to shock. Of course, that includes Shan. Well, on her account, she wasn’t expecting an outburst from me.
Seeing to the fact that we weren’t allowed in perhaps because we’re yellow or (if I were to put it across more delicately) discriminated then there’s absolutely a point to tell them that we are no-simple yellow-skinned.
What better way to say it with an ACCENT. The one that I usually speak with has no origin whatsoever. I simply speak with a slang. On the other hand, the one that I shouted, was what I could recognise or intended to be British. Why British, cause I ain’t familiar with the American style (despite sitcom). Then how do you know the British if you ask. Well, thank you HARRY POTTER. With all british actors in the movie and the utmost attention given while watching the movie, I’ll perhaps be dumb not to have picked up a thing or two. Haha, alright I wasn’t exactly truthful there. Well, it’s true on the Potter part. While watching the behind-the-scenes of HP, I realised that the British (or actually Emma Watson) have a specific style of pronouncing words with alphabet ”A” and ”E” in them. Their style of doing so makes a drastic difference to what you’ll hear from Singapore’s english or the American’s way even if it’s the same words. I did do a deliberate selection of the words before my outrage. If you’ll allow me to point it out to you, the words are “wHAt”, “HAven’t” and “HEre“. “H” plays a part too. I did try to experiment screaming these words out again, but nah, the effect aren’t as good as it was back then. I suppose impulse and guts are contributing factors to its say, success.
Ho, and having digressed this far, I ought to get back to the doorman’s response. Well, he certainly did manage to get the point of my outburst so he bent forward (because I was relatively shorter) to state courteously that they were allowed in first because they made APPOINTMENT.
Now here’s my internal flow of outbreak: REALLY?! APPOINTMENT?! Perhaps I’m too ignorant to know that they attend or have services like APPOINTMENT (well, considering their poor service, I seriously doubt if they actually do) but can APPOINTMENT simply be verified VERBALLY? A doorman without any checklist or APPOINTMENT SCHEDULE on his hand is able verify that these ladies truthfully made APPOINTMENT?! Do you even have their names, SIR? So what exactly is it based on MISTER??? Now don’t mind me pointing fingers at you calling you a racist when the logic flow is not even in existence.
The literal response on my part to his explanation was an arrogant nod and impatient stamping of my feet. I was in a foreign land. That was the furthest I could have gone. Besides, I can’t point it to his face and say that he’s most probably lying. That way, we’ll never get in. But in all ways, the derived satisfaction is huge cause I relayed a message. A message stating that we’re not some poor, third-world country tourist who can’t speak languages you presume elegant or superior. Our shoes, are easily as good as your and as worthy to be stepping on your boutique’s WELCOME mat. Well, that would all apply only if (haha, cross-fingers) I did a good imitation of the British accent which I erm, hope I managed all good. Still ~.
On Worker’s Attitude. Strikes are common, met one during my trip there but that’s not a point that I feel necessary to complain. What is, would be boutique sales assistant’s attitude. Perhaps it’s due to the fact that the tourist are sort of over-whelming in terms of their attitude (it all starts with a ”C”, if you can link it up in logic) or there are simply too many of us to handle that they become restless. Nevertheless, the service is really not of satisfactory, almost frustrating. I was in this SHORTchamp boutique (this is really simple to figure, put on your thinking hats folks) where goods are practically all out of stock despite the sales claiming that they restock twice a day. But having not been able to purchase the bag you wanted was one issue another bigger one was that it is sky-high difficult to get a sales person to attend to you. And without one, there’s no way you can get your hands onto a new bag. With ticking limited time, low stocks of bags plus slow and unenthusiastic sales (meaning, the shop assistant), it leaves you desperate I tell ya. You’ll literally have to STOP one nastily or jump around like a monkey (joking, but in fact, both ways wouldn’t work I assure you) to grab their attention. Having grab their attention is not all, they must be WILLING to serve you. Try approaching a sales who’s already attending to someone and they’ll simple shoot you off with ”I only have two hands.”. Arrogant huh?! Well, we did manage to find a way to get someone to attend to us eventually, but it was no easy task I assure you. Besides having to struggle with the workers, you compete against the Chinese who can purchase 15 bags of the same size, cut and colour at one go leaving you with none. True story.
To end off part one, I’ll say shopping in branded boutiques like IV is like shopping in the markets of China. Not that there is any bargaining of prices. What there is, is erm tons Chinese, queueing and bulk purchase (it’s as if they are buying one week’s worth of vegetable for their family but please equivilate it to bags for the comparison to be valid).
Or better still - You Fast They Slow and Very Furious.
HA, that’s the most appropriate phrase.